Skip to Main Content

Ontario’s Tow Truck Industry Faces Transformation with New Government Regulations

In a significant development set to reshape the towing industry in Ontario, the provincial government has decided to shift control of tow truck services away from municipalities. Instead, the province will now handle the certification and oversight of tow truck operators, bringing in a new era of accountability and transparency. The Insurance Bureau of Canada recently highlighted these changes in a blog post written by Canadian Underwriter, emphasizing the importance of protecting drivers from unethical practices and ensuring fair treatment within the industry.

New Regulations Taking Effect 

Starting January 2, 2024, Ontario drivers will have more control over their towing experience. The key changes include:

1. Freedom to Choose

Drivers can decide who tows their vehicle and where it is towed. 

2. Transparent Consent and Pricing

Before towing begins, drivers will receive and review a “Consent to Tow” form and a “Maximum Rate Schedule.” The towing company cannot alter this form, and drivers are advised not to sign if it is blank.

3. Payment Options

Drivers can choose their payment method, including credit, debit, and contactless payment through their phones. They will receive an itemized invoice before payment and a receipt afterward. 

4. Identification of Tow Operators

Drivers can request to see their tow operator’s name and certificate number. 

Certification and Code of Conduct

Ontario will now require the certification of all towing and storage operators in the province. A new Code of Conduct, effective January 1, 2024, aims to ensure professionalism, courtesy, and fairness among operators. The code prioritizes customer safety and mandates honest and transparent service provision. The government’s towing and storage website, expected to launch in early January, will allow users to verify a tow truck driver’s certification. 

Reporting Violations 

For those who believe a tow truck operator has violated regulations or the Code of Conduct, an anonymous reporting mechanism, will be available through the government’s complaints portal, scheduled to launch in late January. 

Ontario's recent regulations represent a significant step towards creating a fair and accountable towing industry. By putting control back in the hands of drivers, implementing certifications, and establishing a Code of Conduct, the province aims to address longstanding issues of transparency and consistency in tow truck services. Should you have further questions about Ontario’s revamped tow truck regulations, contact the Government of Ontario. To tailor your insurance coverage to these changes and ensure you’re adequately protected, consider reaching out to your Ayr Farmers Mutual insurance Agent or Broker. 

Disclaimer: The information provided on this blog is for educational purposes only and is not intended as professional insurance advice. The coverage, terms, and conditions of each insurance policy are unique and subject to individual circumstances. The information provided does not guarantee the availability or suitability of any insurance policy for your specific needs. You should not rely on the information in the blog as an alternative to professional advice from your Insurance Broker or Insurance Company. If you have any specific questions about any insurance matter, please consult a Licensed Insurance Agent or Insurance Broker for personalized advice and guidance.

Insurance That Works As Hard As You

Please contact us and Get Started Today! One of our Agents will work steadfastly to provide you with the information you need. Just shopping around? No problem! Our Agents are happy to help provide you with information, so you can make the best decision—For You.

Get Started Today

(519) 632-7413 Contact