Ayr Farmers Mutual Insurance Company is seeking a Claims Administrator
About The Position
Claims Administrator
The Claims Administrator plays a meaningful role in the moments that matter most to our Policyholders. As one of the first connections in the claims process, you will work closely with our Claims team to ensure every Policyholder feels supported, informed, and cared for. In this role, you will provide administrative support across the claims department, process windshield and glass claims, and assist with auto physical damage claims as needed.
As the successful candidate, you bring strong organizational skills and a genuine commitment to service. You are dependable, responsive, and take pride in delivering an outstanding Policyholder experience. You value building meaningful relationships with our Policyholders, communities, and team members, and you understand that the work you do makes a real difference in people's lives.
Positions available: 1
Hiring annual salary range: $50,000-$58,000
Why Choose Ayr Farmers Mutual?
- Together, we care for and support our members and communities to thrive.
- The opportunity to work with a reputable company that cares about our People, our Policyholders and the Communities we serve.
- We offer a supportive learning environment.
- We invest in your growth and celebrate your achievements.
- You'll be part of a company with 130+ years of stability and local roots.
- Make a real difference in your community while building a sustainable career.
- Competitive employer-matching Pension Plan.
- Employer-paid Group Healthcare Benefits Plan, including a Health Care Spending Account.
- We offer a hybrid working environment.
- Dress for your workday flexibility.
RESPONSIBILITIES
- Serve as one of the first points of contact in the claims process, delivering a caring and responsive Policyholder experience.
- Set up new claims administratively, accurately inputting claim details and maintaining organized records.
- Monitor and respond to the claims phone line and new claims inbox, directing inquiries to the appropriate team members.
- Complete processing of windshield and glass claims.
- Assist with auto physical damage claims to support the claims team during periods of high volume.
- Process and distribute claims payments.
- Order required investigative reports including police reports and vehicle ownership documentation.
- Assist with document management, claims vendor administrative tasks, and drafting correspondence as directed.
SKILLS & EXPERIENCE
- Post-secondary education - insurance-related preferred.
- Working towards or completion of the Chartered Insurance Professional (CIP) designation is an asset.
- Experience with Guidewire software, an asset.
- Exceptional communication skills, both written and verbal.
- Strong organizational skills with the ability to manage competing priorities.
- A genuine commitment to outstanding customer service and a team-oriented mindset.
- Experience in the insurance industry, preferred.
ABOUT AYR FARMERS MUTUAL
Ayr Farmers Mutual is a financially strong, Policyholder owned and progressive property and casualty mutual insurer with written premiums of over $60 million annually. We offer farm, residential, commercial, marine, and automobile protection, and coverage through a dedicated network of Agents and Brokers. We service the Southwestern Ontario region, and are located in close proximity to Kitchener, Waterloo and Cambridge.
Since 1893, the knowledgeable and caring team members of Ayr Farmers Mutual have been providing products and services that provide protection and peace of mind for our Policyholders and the community. What makes us different is our commitment to providing outstanding, personalized customer service. We continually strive to put our Policyholders and our communities first, and to ensure that every individual we serve is treated with fairness and respect.
Ayr Farmers Mutual provides training, education, work life balance, wellness opportunities, community contributions and a fun and friendly working environment.
Our team is proud of our culture. We live by our core values and genuinely care for one another and our Policyholders. We celebrate our successes and have a supportive work environment that encourages everyone to be their best. Together, we care for and support our members and community to thrive!
Accommodation at Ayr Farmers Mutual Insurance Company
We are committed to a selection process and work environment that is inclusive and barrier free. Human Resources will work with the applicant and the selection committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.
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